Technical/Customer Support


 

Essential Duties & Responsibilities

  • Receive, analyze and resolve customer requests • Communicate with customers via live chat and emails
  • Determine the best course of action that will lead to a quick and successful resolution of the customer’s request
  • Escalate customer conversations to upper support tiers for further analysis
  • Gather all needed information effectively and provide it to the customer in a concise and clear manner
  • Strive to understand our customers’ needs and be able to explain and communicate the solution in an efficient, personal, and creative manner
  • Solve customer problems in a professional, empathetic, and courteous way

Job Type: Full-time

Salary: Php30,000.00 - Php35,000.00 per month

Benefits:

  • Health insurance
  • Paid training
  • Pay raise

Schedule:

  • Evening shift
  • Night shift
  • Shift system

Supplemental pay types:

  • 13th month salary
  • Overtime pay
  • Performance bonus

Experience:

  • Technical Support/ Customer Support: 1 year (Required)

Language:

  • English (Required)


 

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