Essential Duties & Responsibilities
- Receive, analyze and resolve customer requests • Communicate with customers via live chat and emails
- Determine the best course of action that will lead to a quick and successful resolution of the customer’s request
- Escalate customer conversations to upper support tiers for further analysis
- Gather all needed information effectively and provide it to the customer in a concise and clear manner
- Strive to understand our customers’ needs and be able to explain and communicate the solution in an efficient, personal, and creative manner
- Solve customer problems in a professional, empathetic, and courteous way
Job Type: Full-time
Salary: Php30,000.00 - Php35,000.00 per month
Benefits:
- Health insurance
- Paid training
- Pay raise
Schedule:
- Evening shift
- Night shift
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Experience:
- Technical Support/ Customer Support: 1 year (Required)
Language:
- English (Required)
Tags
full-time