Customer Service Officer [India]


 

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ROLES AND RESPONSIBILITIES:

 Calling active and budding clients, Inbound and Outbound process.

 Answering phones and explaining the product and services offered by the company.

 Regular following up with the customer.

 Contacting existing customers as well as prospective customers

 Maintaining the database of the customers on a regular basis.

 Obtaining customer information and other relevant data.

 Resolving queries and issues related to the products and services.

 Suggesting solutions based on customer’s needs and requirements.

 Candidate should be Target oriented, and shall be responsible for achieving weekly/monthly

sales target.

 Proficient in MS Office. A lot of work would be data driven and would require maintaining

reports.

 Ready to stretch limits to achieve goals

DESIRED CANDIDATE PROFILE

 Bachelor’s degree in any stream.

 At least 1-3 years of experience required in Tele-Sales, Telemarketer or a similar role in the sales

Department.

 Great interpersonal skills.

 Should be well versed in English and Hindi both.

 Strong organizational skills.

 Ability to work in a team or individually as and when required.

 Ability to manage and handle multiple tasks

 Outstanding problem-solving skills.

 Hard-working individual.

 Ability to handle pressure.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹12,000.00 - ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Supplemental pay types:

  • Joining bonus
  • Overtime pay
  • Performance bonus
  • Shift allowance
  • Yearly bonus

Ability to commute/relocate:

  • Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Speak with the employer
+91 8287051865

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