Primary Duties and Responsibilities:
- Ensures all processes and requested tasks are done on time and according to the set targets and KPIs for TM, Start Up and Customer Portals
- Ensures all periodic and repetitive processes are complied with and done on time (daily, weekly, monthly, quarterly processes/transactions)
- Completes and submits assigned reports on time
- Ensures mails are checked and acted on daily, and that the corresponding paperwork are also completed.
- Guarantees utmost accuracy for all work output
- Provides accurate solutions to concerns raised by internal and external customers
- Liaises with the market units or direct customers in regard to any detail that is not very clear
- Follows the team’s defined processes and procedures and complies with the company’s policies
- Prepares/collects data for reports
- Escalates out of boundary issues to the Senior Shared Service Administrator
- Suggests possible areas for improvement through proper channels
- Pays close attention to details.
- Makes the necessary follow up to the necessary parties to ensure the continuous and smooth flow of work.
- Has the ability to perform all duties with the least amount of supervision
- Performs any other duties that may be assigned in the line of work.
Tags
full-time