This is a Hybrid or Remote, full-time regular role, based in Romania. Our office is located in Iasi. You can also work remotely as long as you reside in Romania.
Are you ready for the Most Impactful Work of Your Life?
Working at Signant Health puts you at the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry. We’re radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers.
Where do you fit in?
We're on the hunt for a new Senior Application Specialist who will be working for client projects in setup, maintenance and decommissioning phases to ensure a delivery of robust, high-quality solutions using our Trial Max and Patient Engagement platforms.
Senior Application Specialist provides advanced technical support to customers and internal clients, answering questions on function and usage of product. They possess in-depth product knowledge and expert knowledge of user’s applications.
Sr. Application Specialist is accountable for successful project deliverables in line with quality targets and SLAs whilst adhering to best practices, Good Clinical Practice (GCP), the company’s processes and global industry regulations.
Want to join the Best Team of Your Life?
We’re looking for people who are excited by the potential to make a difference in the world. You don’t need to have a clinical background to thrive at Signant. You need to be decisive, open to celebrating mistakes, able to communicate transparently and inclusively, and someone your team can count on. Most of all you need to be yourself!
As part of our team, your main responsibilities will:
- Support Team Manager in meeting business objectives
- Be accountable for the project quality and timely delivery done by assigned Application Specialists (mentorship)
- Perform requirement gathering and business analyst tasks for eCOA collection, reporting and data transfer. Provide guidance to the client on the most suitable solution, ensuring that all recommendations are achievable within the scope of the product
- Develop eCOA solutions using TrialMax platform (Web, Slate, Touch) according to the requirements gathered and interpretation of the client clinical protocol
- Present eCOA solutions at client design review and testing (UAT) meetings at customer sites (as required)
- Develop and support solutions using the mHealth Patient Engagement platform
- Provide senior application development, technical review, consultation services and expert guidance to project teams
- Resolve complex customer application questions or problems in the areas of system configuration/setup, product functionality and bugs/enhancements. This includes appropriate referral to other support and quality assurance areas.
- Support development, review and approval of project related study documentation during the course of the Project Lifecycle
- Work with Project Managers to ensure complete review of application design for end user use and adherence to a clinical protocol
- Perform billable, advanced level application work and supervised system design work at customer sites. This includes system reviews and sales prototypes.
- Promote and maintain a high quality, professional, service-oriented company image among users
- Provide technical leadership within a delivery team (including guidance/training to junior team members and quality review) and ensure knowledge remains up-to-date with TrialMax software
- Provide leadership in dealing with escalations, production bugs, impact analysis and communication to a client on technical aspects.
- Responsible for continual productivity improvement of application development and maintenance.
- Support onboarding and training/mentoring of new hires
- Demonstrated programming experience and SQL knowledge
- Thorough knowledge of all Applications Development and Support areas
- Deep understanding of subject matter and industry perspectives
- Demonstrated technical leadership skills
- Ability to provide succinct and accurate feedback to the client and the teams about progress and outcomes
- Excellent time management, communication, team working and organizational skills
- BS, BA or relevant experience
- Ability to work independently, demonstrate problem solving skills and ability to escalate when necessary
- Evidence of the willingness and capability to share knowledge openly with others.
- Remains calm under pressure and can handle multiple tasks at any one time
- Has great attention to detail and accuracy in what they do and takes pride in delivery a high quality output
- Must be team oriented with a 'Can Do' attitude
You enjoy problem-solving and have a constructive can-do attitude.
You’re motivated by working in a fast-growing global company.
You’re self-driven, active and want to continuously learn new things.
You have great communication skills in English, both spoken and written, and can articulate technical details succinctly.
Does this sound like something you’d like to explore? Then we’d love to hear from you!
Please apply below. We review and respond to every application, keep an eye on your inbox for our reply.
Please note that Signant does not accept unsolicited resumes from Third Party vendors.
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At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
