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Job Title
Factory Order Manager (m/f/d) Temporary 1 year contractJob Description
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
Coordinate the delivery of customer orders from multiple manufacturing sites and factories, to specific customer locations around the globe, especially for the MCS (Medical Consumables & Sensors) Business.
You are responsible for
Process and monitor customer orders as they are received, while meeting company goals and ensuring the highest level of customer satisfaction.
Determination, allocation and monitoring of delivery dates
Resolving issues that may interfere with our ability to deliver completed orders to customers.
Processing and shipment coordination for defects and discrepancies
Working with other segments of our business, such as Planning, Materials Management, Marketing, Installation, Sales and/or Production, on customer satisfaction concerns and managing customer orders.
Interacting with all sales and services support groups to ensure order integrity and customer satisfaction
Managing tier 1 escalations, reviewing information and escalating as necessary.
Managing non-conforming or defective orders, post shipment and resolving issues with the field or customers as needed.
Representing and championing the interests of Philip’s internal and external customers
You are part of the team:
Factory Order Management is part of the Integrated Supply Chain and supports the Hospital Patient Monitoring Business. This group offers the entire range of monitoring solutions and create value through predictive algorithms, deep integration into the care and IT systems of our customers and leveraging our consumables and services business. You will join the German team in Boeblingen, but will work closely with your peers in the US and Netherlands.
To succeed in this role, you’ll need a customer-first attitude and the following
Successful completion of commercial training or equivalent qualification (in the German education system this corresponds to „kaufmännische Berufsausbildung”) and 3+ years of related experience
Technical knowledge in Order Management and ERP systems (SAP is a plus)
Proficient in all Microsoft Office tools with ability to create complex Excel worksheets and adhoc reports
Experience to work in an international environment with multicultural awareness and with different interfaces like production, planning, logistics and purchasing
Pronounced strength to set the right priorities under high pressure
Excellent communication skills with a ‘Customer focus’ mindset
Must be self-motivated and have strong problem solving skills
Willingness to work in a dynamic environment
Time flexibility according to the needs of internal partners and customers (e.g. USA)
Team Player
English and German fluently spoken and written
Why should you join Philips?
The opportunity to join a fast paced, ever changing and collaborative business. You will play a key role in the end-to-end lifecycle of Philips orders, while resolving issues to provide better service and timely deliveries to our customers.
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to skin color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability.
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